Privacy Policy

1. What type of information does Pearl Abyss collect?  

  1. 2. Why is Pearl Abyss collecting personal information?  
  2. 3. Does Pearl Abyss share personal information with anyone?  
  3. 4. How long does Pearl Abyss retain personal information and how is it destroyed?  
  4. 5. What measures does Pearl Abyss take when transferring personal information overseas? 
  5. 6. How does Pearl Abyss protect personal information? 
  6. 7. What is a cookie and how does Pearl Abyss use cookies? 
  7. 8. What are the rights and choices of users regarding personal information? 
  8. 9. Is there any age limit to use the service? 
  9. 10. What should I do to contact Pearl Abyss? 
  10. 11. Matters Concerning Overseas Transfer of Personal Information of Korean Users  

  

Pearl Abyss (Pearl Abyss Corp., Pearl Abyss Taiwan Corp., Pearl Abyss H.K. Limited. and Pearl Abyss America, Inc., Pearl Abyss JP Co., Ltd. Hereinafter referred to as “Pearl Abyss” or the “Company”) provides game services such as the PC, Console or Mobile of Pearl Abyss, the homepage services, and other related services (hereinafter referred to as the “Service”). Pearl Abyss may save, process, and share the personal information of users in a certain situation in order to provide services to users, but they are doing their best to protect the privacy of users and to protect the personal information provided by users to use our services.  

  

Through this Privacy Policy, we would like to inform you of what purpose and how the personal information provided by the user is used and how we are committed to protecting the personal information of users.  

  

The Company’s Privacy Policy may change frequently due to changes in government laws and guidelines or changes in our internal policies, and if the Company revises the privacy policy, we notify you through the website so that users can easily understand the changes. Therefore, please check the contents frequently when visiting the site.  

  

This Privacy Policy applies to all services provided by the Company.  

   

  

  1. 1. What type of information does Pearl Abyss collect?

The Company collects the following personal information when the user signs up the website, uses services (including mobile services), and edits account information, and through phone call, fax, inquiries through the customer center, event entry, provision from the Company partners, collection of generated information collection tools, etc. 

  

1) Information provided by the user  

When registering for the official website, the following information will be collected. 

- Email address, password, nickname, national information, date of birth 

   

※ When a user signs up for the website, we do not collect the personal information if he/she is under the age that is defined as children in each country, such as the Republic of Korea (15), US/Canada (13), Europe (13~16), Brazil(18), etc. 

  

② The following information is collected when a Korean user verifies his/her identity. 

- Name, date of birth, connecting information (CI). 

 

③ In the event a Korea user between the age of 15 and 19 uses the game and/or paid content service, the following information of the legal representative may be collected.

- Name of legal representative, date of birth, connecting information (CI), email address 

※ The CI of legal representatives will only be used for verification purposes and deleted afterwards without being stored in the actual DB.

 

The following information is collected when using services through a Steam account. 

- Member identifier number 

※ When using services through a Steam account, information other than member identifier numbers provided by Steam will not be collected/stored. 

  

⑤ The following information will be collected when additional services are provided. 

- Additional personal information may be collected only for the users of the service, in the course of using individual services within the website, entering for events and applying for giveaways.  

- When collecting personal information additionally, we provide information on the “items of personal information to be collected”, the “purpose of collecting personal information”, and the “retention period of personal information” to users whose personal information is to be collected, and obtain consent from them.   

Service Name 

Required/Optional 

Personal information items to be collected 

Contact Customer Center

Required

 E-mail address

Optional

 Information such as name, mobile phone number, date of birth, address, information that is automatically generated, and information that identifies the device, and any other information required for inquiries and consultation

 ※ Personal information to be collected may differ depending on the type of inquiries, and there may be additional personal information to be collected.

Event Entry/Promotion Participation

Optional

 Name, mobile phone number, address, gender, date of birth, e-mail address

 ※ Personal information to be collected may differ depending on events and promotions, and there may be additional personal information to be collected.

Giveaway

Required

 Goods delivered in kind: Name, address, mobile phone number

 Mobile/online products: Mobile phone number, e-mail address

Notifications on New Services and News

Optional

 Email address, mobile phone number

Processing Taxes and the Public Utilities’ Charge

Required

 Resident registration number, name, address (Republic of Korea region)

 Passport number, name, address (other regions)

Refund 

(Republic of Korea region)

Required

 Account information (account holder’s name, account number, bank name)

2) Information to be collected during the service usage process  

The following information may be automatically collected during the service usage process. 

- Data on the game progress status 

- Chat records, access IP information, PC information (e.g.: CPU type, RAM capacity, graphic card type, graphic card, RAM, etc.) 

- Data on the use of services such as the game play data and interaction with other players within the service 

- Error information, MAC information  

- Game screen shots (when a game client error occurs) 

- Data to be collected through cookies and similar technologies  

- Web browser information, general location data 

- AD Identifier Number 

- MAC address, HDD serial (when using PC room service) 

- Information required to confirm payment 

  

In the course of using the Company’s services, the Company collects the following information about users from the Company partners: 

- Data for advertising and analysis purposes (e.g. Google Analytics) 

  

Online behavioral advertising business entities collect behavior information. 

- Online behavioral advertising businesses: Google, Facebook, Twitter 

- Method of collecting behavior information: Automatically collected when users visit the website or run the app 

※ Online behavioral advertising: A marketing technique that provides services considering user’s characteristics by analyzing users’ online usage format and access records 

  

  

  1. 2. Why is Pearl Abyss collecting personal information?

We collect and use personal information from users to perform the following purposes: 

  

1) Processing data required for service provision 

We process the data necessary to achieve the next detailed purposes to fulfill the service provision agreement with users. 

- To allow users to create accounts and use services 

- To operate services 

- To provide the products and services requested by the user 

- To provide the service-related information requested by the user 

- To settle fees based on the purchase and use of the paid services 

- To comply with relevant laws and regulations 

  

2) Data will be collected to provide more appropriate services to users. 

The Company takes legitimate benefits to collect and process data needed to achieve the following detailed objectives to provide more appropriate services to users. 

- To improve and develop our services 

- To develop and improve game service optimization and play experience 

- To update and develop the user’s profile  

- To set up and manage an account registered by the user 

- To provide software updates 

- To maintain the user’s settings and deliver contents 

- To respond to and support questions and complaints from users 

- To deliver notices such as change of terms and conditions, service interruption, updates, security warnings and support messages 

- To organize events and promotional programs 

- To ship event and promotion awards 

  

3) Data necessary to keep services safe and fair are processed. 

The Company takes legitimate benefits to collect and process data necessary for the fulfillment of the following detailed purposes in order to keep the user’s services safe and fair. Please refer to the terms and conditions to check the legitimate use policies. 

- To prevent unlawful use and unauthorized use of abusers 

- To provide services to protect users’ information 

- To make game play smooth on multiple devices 

- To conduct appropriate chatting in an automatic or manual manner 

- To find bugs and service errors and solve issues 

- To investigate and inhibit disputes, fraud, and illegal acts and to comply with laws 

  

4) Data necessary to organize behavioral advertisements are processed. 

The Company takes legitimate benefits to collect and process data necessary to display personalized advertisements on our services and other websites and emails. However, advertising information (direct marketing information) for profit-making purposes will be sent only when you agree to receive advertising information (marketing information) for profit-making purposes. 

- To track contents accessed by users in connection with services and online behaviors 

- To personalize advertisements and deliver marketing and promotional proposals to users 

- To offer suggestions and information regarding services that users may like 

  

5) For all the cases and purposes above, the Company may analyze and classify all data collected. 

The Company takes legitimate benefits to collect and process data necessary to collect and maintain the agreement, provide appropriate services, and organize customized ads. However, personal information outside the scope agreed by the user will not be used. 

  

  

  1. 3. Does Pearl Abyss share personal information with anyone?

The Company does not share personal information that can directly identify users with third parties without consent from the user. Nevertheless, in order to comply with the relevant laws, if it is unavoidable to protect critical interests of users or other people, or if reasonably necessary to achieve legitimate interests of the Company, the personal information may be shared with a third party through lawful procedures. 

  

1) Other users and the public 

- In case of posting posts on the bulletin board on the website, the posts will be disclosed to other users or the public.  

- If you use an open-game chat, the chatting content will be disclosed to another user. 

  

2) In the event the user consented in advance 

- Before collecting information or providing information, the user shall be notified of to whom personal information is provided, which part of the personal information will be provided, and for what reason the personal information is provided, and shall go through the procedure to obtain consent, and if the user does not agree, it will not be provided to a third party.  

  

3) Partner companies and service providers 

- The Company may provide information to suppliers, consultants, marketing partners, research companies, and other service providers in each country or business partners in order to provide services suitable for the locale. In such a case, the information will be disclosed according to this Privacy Policy. 

  

The Company’s entrusted agency to process personal information and the business details are as follows. 

Entrusted agency 

Entrusted tasks 

Location 

EasyAntiCheat OY(Kamu) 

 Detect and block hacking and malicious behaviors through service data analysis 

Luxembourg 

Payletter Inc. 

 Identity verification and payment tasks (within Republic of Korea region) 

 - Re-entrusted agency: SK M & Services Co., Ltd.: Support customer counseling related to payment 

Republic of Korea 

Metanet Mplatform 

 Deliver notices, perform customer support and outbound tasks related to giveaway shipping (within Republic of Korea) 

Republic of Korea 

11th Street Co., Ltd. 

 Send gift coupons (within Republic of Korea) 

Republic of Korea 

SUREM Co., Ltd. 

 Provide and manage a message transmission system (within Republic of Korea region)  

Republic of Korea 

Elite Global 

 Perform customer counseling, complaint and other affairs handling, deliver notices, perform customer support tasks (in English speaking regions) 

Philippines 

  

4) Public agencies and investigation agencies 

- To prevent fraud and illegal activities, we may provide data to other companies and public agencies in accordance with legitimate procedures. 

- The Company may disclose data of users to public agencies in accordance with legal procedures in order to comply with laws or to protect the Company, the employees or other rights, properties or safety.  

- The Company may provide the user’s data if requested by the law, or if requested by the investigation agency in accordance with the procedures and methods set forth under the laws and regulations for investigation purposes. 

  

5) Advertising companies and social media 

- The Company may provide data to advertising companies or social media (Facebook, Google, Twitter). Such companies may access the user’s data and process the data of users in accordance with their personal information protection policy to perform functions hereof such as social media interactive tools and in-game advertisements. For more information on how to handle data, please refer to the privacy policy of the company. 

- Facebook: https://www.facebook.com/about/privacy 

- Google: https://policies.google.com/privacy 

- Twitter: https://twitter.com/en/privacy 

  

6) Shipping company 

- The address and contact data provided by the user may be provided to the shipping company in partnership for the purpose of event giveaway, etc. The data will be used only for the purpose of shipping. 

  

7) Payment service company 

- If necessary for settlement of charges based on service provision, the user’s data may be provided to the payment service company.  

  

  

  1. 4. How long does Pearl Abyss retain personal information and how is it destroyed?

The Company possesses and uses personal information collected under the consent of the User while the membership is maintained, and in principle, the Company shall destroy such information without delay if the purpose of collection and use of Personal Information is fulfilled (upon request for withdrawal of membership, termination of an event, etc.). (However, personal information will be retained for 15 days after the request for withdrawal of membership to minimize the damage, such as unwanted membership withdrawal or illegal use of payment due to illegal use of personal information.) 

  

However, in accordance with the data related laws of the Republic of Korea, the following information shall be retained for the period specified for each reason, and never for any other purposes. 

  

1) Reasons for retaining information pursuant to relevant laws and regulations 

Protection of Communications Secrets Act 

 - Log-in related records: 3 months 

  

Act on the Consumer Protection in Electronic Commerce, Etc. 

 - Records on labeling/advertising: 6 months 

 - Records on contracts or membership withdrawal: 5 years 

 - Records on payment and supply of goods: 5 years 

 - Records of consumer complaints or disputes: 3 years 

  

Framework Act on National Taxes, Corporate Tax Act 

 - Books and evidence documents regarding all transactions stipulated by the Tax Law: 5 years 

  

2) Reason for separating and retaining personal information of the (inactive) account not used for a long term 

The Company changes accounts to inactive accounts that have not been used for the past 1 year in accordance with the “Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc.” of the Republic of Korea and the Enforcement Decree of the same Act. The Company may destroy personal information of inactive accounts or take measures to safely store them separately. In such a case, we will deliver to users the fact that necessary measures such as destruction of personal information or storage of personal information will be taken a minimum of 30 days before the date of action. 

  

3) Reasons for retaining information due to the Company’s internal policy 

We may store personal information collected for events, promotions, etc. for up to 1 year. However, the period may differ depending on individual events/promotions, and the period of collection and use of personal information provided in individual events/promotions shall be first applied. 

  

In principle, the Company shall destroy the member’s personal information without delay after the purpose of collection and use of personal information is achieved or the retention and use period has expired. The procedures and methods for destruction of personal information are as follows. 

  

1) Destruction procedure 

The personal information of the user shall be destroyed without delay after the purpose of collection and use of the relevant information is achieved (after 15 days of the grace period in case of withdrawal of membership). However, it shall be destroyed after storing it for a certain period of time in accordance with the reasons for protecting information under the laws (refer to the Personal Information Retention and Usage Period). 

  

2) Destruction method 

Personal information printed on paper (printed materials, written paper, etc.) will be destroyed by a grinder or destroyed through incineration, and personal information saved in electronic files shall be permanently deleted in a way that cannot be restored. 

  

  

  1. 5. What measures does Pearl Abyss take when transferring personal information overseas?

Since our services are provided around the world, the data of users may be transmitted anywhere around the world, and different data protection laws may apply to each country. In particular, if the user resides in European region, the protection scope may not be wide or strict in the country other than the EEA (European Economic Area) where the information of the user may be transferred, but the company will take appropriate protection measures in accordance with applicable laws to protect the user’s personal information. Refer to ‘6. How does Pearl Abyss protect personal information?’ for more details on data protection. 

  

Users can contact the Customer Center (https://support.pearlabyss.com/Support/) or the staff in charge of personal information protection and the relevant department (privacy@pearlabyss.com) at any time to request discontinuation of transferring your personal information overseas. However, if the personal information is not provided to the overseas company as requested by the user, there may be restrictions on the use of the website and game services. 

  

Moreover, if your personal information is transferred to the partner companies and service providers listed in ‘3. Who does Pearl Abyss share personal information with?,’ the Company has entered into a contract under the provisions of the EU Standard Data Protection Clauses and transfers personal information to the relevant company other than the EEA so that the transfer of personal information of the Company is carried out safely under the appropriate protection measures. For more information, please visit our official website Customer Center(https://support.pearlabyss.com/Support/) or the personal information protection officer and relevant department (privacy@pearlabyss.com) at any time. 

  

  

  1. 6. How does Pearl Abyss protect personal information?

To ensure safety of personal information, the Company has prepared and is implementing the following technical, managerial and physical measures to ensure that personal information of users is not lost, stolen, leaked, altered or damaged. However, even though the Company has committed its duty to protecting privacy, we will not be responsible for any issues that have occurred due to the leakage of important personal information due to the user’s negligence, such as negligence in password management, etc. or any types of accidents which the Company does not handle. 

  

1) Technical measures 

- The Company has encrypted and stored additional items, not only the items specified by applicable laws and regulations among the users’ personal information. 

- Important data containing personal information are protected by encrypting files and transmission data or using the file locking function.  

- The Company is always monitoring to prevent the personal information of users from leaking or damaging due to hacking or computer viruses. In addition, the personal information is backed up periodically in preparation for the situation of the maturity, and it is protected by various security tools such as Anti-Virus programs and Firewalls. 

- We are taking measures to secure safety needed for systematically configured database systems so that personal information can be processed. 

  

2) Administrative measures 

- The Company restricts access to the personal information of users to the minimum number of people, and the minimum number of people applicable to the same shall be as follows: 

Persons who perform marketing, event, customer support, and delivery work directly against users (including employees of the entrusted, partner companies) 

Persons taking care of personal information protection tasks including the person in charge of information protection 

Persons who are inevitable to process other personal information tasks 

- We regularly train personal information processors and consignee obligations on personal information protection obligations. 

- The company establishes and manages the privacy policy in the department dedicated to personal information protection. In addition, we are doing our best to correct any issues upon their occurrence by regularly checking compliance of internal regulations. 

  

3) Physical measures 

- The Company separately keeps a physical storage place for a personal information protection system which stores personal information and has established and is operating access control procedures. 

- Documents containing personal information, storage media, etc. are stored in a safe place with locking devices. 

  

  

  1. 7. What is a cookie and how does Pearl Abyss use cookies?

We operate “cookies”, etc. that store and find users’ information frequently. Cookies are very small text files sent to your browser by the server used to operate our website, and they are stored in your computer hard disk. We use cookies for the following purposes: 

  

1) Purpose of using cookies, etc. 

We provide personalized services through analysis of members and non-members’ access frequency, visit time, etc., by finding out user preferences and interests and tracking traces, number of visits, etc. 

  

Our analysis service provider may use tracking technologies using cookies, beacons, tags or scripts. These technologies are used for the purpose of collecting statistical information from our website users, such as trend analysis, website management, and actual usage status of website users. The Company may receive the data collected by the analysis service provider using the applicable technology in the form of a bound volume. 

  

2) How to reject cookie saving 

The user has the option whether to install cookies. Therefore, the user may allow all cookies, go through confirmation every time cookies are saved, or reject saving all cookies by setting up options on the web browser. However, if the user refuses to save cookies, there may be difficulties in providing some services. 

  

The method to reject cookie saving is as follows. 

- Internet Explorer: At the top of the web browser [Tools] → [Internet Options] → [Privacy] → [Advanced] 

- Chrome: At the top right of the web browser, click [] → [Options] → [Advanced] → [Privacy and security] → [Site Settings] 

※ Other web browsers follow the settings of each browser. 

  

In addition, various external web log analysis tools can be used for advertising and analysis purposes, and online customized advertising operators allow the collection of behavior information. 

  

The method for setting up the data for Google Analytics is as follows. 

- Block Google Analytics: https://tools.google.com/dlpage/gaoptout/ 

※ For other web log analysis tools, follow each tool’s refusal method. 

  

The method for removing customized advertisements is as follows. 

You can limit or select customized advertisements through the advertisement tracking set up on the device that you use. 

- Android: Click on Privacy Settings and then select Opt out of Ads Personalization 

- iOS: Click on the Privacy and select Limit Ad Tracking 

  

  

  1. 8. What are the rights and choices of users regarding personal information?

The user may request to view the personal information that is registered at any time, and if you do not consent to the Company’s personal information processing, you may refuse to consent or request withdrawal of membership. However, if personal information is destroyed due to membership withdrawal, the relevant information generated and accumulated by the user may be destroyed while the service is being conducted. 

  

Users can view and edit their own personal information through the ‘My Page > Check My Account Information’ after logging in to the website, and you can apply for membership withdrawal through ‘My Page > Membership Withdrawal’. Or, for personal information inquiry, editing, or membership withdrawal, contact our Customer Service Center(https://support.pearlabyss.com/Support/) or the staff in charge of personal information protection and the relevant department (privacy@pearlabyss.com) and we will take action without delay. 

  

If the user requests correction of errors in personal information, the user’s information shall not be used or provided until the correction is completed. In addition, if the incorrect personal information has already been provided to a third party, the correction will be made by notifying the third party of the result of correction without delay.  

  

Personal information withdrawn or deleted upon the user’s request is processed as specified in “4. How long does Pearl Abyss retain personal information and how is it destroyed?” and shall not be accessed or used for any other purposes. 

      

You can exercise all rights specified above at any time by visiting the Customer Center(https://support.pearlabyss.com/Support/) or contacting the personal information protection officer and relevant department (privacy@pearlabyss.com). 

  

1) Personal Information rights of the residents in the European Economic Area 

The residents in the European Economic Area (EEA) have the following rights in relation to personal information, and effects and procedures may be differently determined in accordance with the laws of each country. 

  

The right to request the transfer of personal information held by the Company to another company 

The right to contact to supervisory authorities 

  

You can exercise all rights specified above at any time by visiting the Customer Center(https://support.pearlabyss.com/Support/) or contacting the personal information protection officer and relevant department (privacy@pearlabyss.com). 

  

2) Personal information rights of California residents  

Based on the California Consumer Privacy Act (CCPA), consumers living in California may request our Company to provide the following information. 

  

A list of personal information disclosed to third parties for direct marketing purposes for the last 12 months from the request date 

Identity of a third party who received personal information  

  

However, the Company will not share or sell personal information to a third party for direct marketing purposes, and if necessary, we will seek customer’s consent.  

  

You can exercise all rights specified above at any time by visiting the Customer Center(https://support.pearlabyss.com/Support/) or contacting the personal information protection officer and relevant department (privacy@pearlabyss.com). 

  

  

  1. 9. Is there any age limit to use the service?

1) Website service 

- For the users of the age defined as a child by each country, such as the Republic of Korea (under 15), US/Canada (under 13), Europe (under 13~16), Brazil (under 18), the Company does not on purpose collect or request personal information, target to send behavioral advertisements, or permit use of the Company’s services. 

- Users of the age defined as a child by each country, such as the Republic of Korea (under 15), US/Canada (under 13), Europe (under 13~16), Brazil (under 18), cannot transfer personal information to the Company, and if personal information is collected from the users, we will delete the applicable data as soon as possible. 

- If you are a user of the age defined as a child by each country, such as the Republic of Korea (under 15), US/Canada (under 13), Europe (under 13~16), Brazil (under 18), please do not send your personal information including name, address, telephone number, or e-mail address to the Company. If you think that the data collected from such users are retained by the Company, please notify us immediately. 

  

2) Game service 

-The age limit for the use of game services is set according to the game rating authorized in each service area.

  

 

  1. 10. What should I do to contact Pearl Abyss?

If you have questions about personal information protection or requests to solve problems related to personal information, visit the official website and you can leave your inquiries on the Customer Center(https://support.pearlabyss.com/Support/ and we will respond swiftly.  

  

In addition, the user may report all complaints related to personal information protection to the staff in charge of personal information protection and the relevant department’s contact information. We promise to respond swiftly to the user’s report details.  

Staff in charge of personal information protection 

Personal information grievance processing department 

Name: Jin Young Heo 

Position: CPO 

Phone Number: 1661-8572 

E-mail: privacy@pearlabyss.com 

Department: Operations Center 

Phone Number: 1661-8572 

E-mail: privacy@pearlabyss.com 

  

1) Personal information infringement reporting and consulting agencies in the Republic of Korea 

If the user resides in the Republic of Korea, he/she may contact the following organizations if he/she needs to report or needs additional consultation on personal information infringement. 

- Personal Information Infringement Report Center (privacy.kisa.or.kr / 118 without area code) 

- Cybercrime Investigation Division, Supreme Prosecutors’ Office (spo.go.kr / 02-3480-3573) 

- Korean National Police Agency Cyber Bureau (cyberbureau.police.go.kr / 182 without area code) 

- Personal Information Dispute Mediation Committee (kopico.go.kr / 1833-6972 without area code) 

  

2) Contact information of personal information protection officers and representatives in Europe  

If you live in a European region, you can inquire through the following contact information.  

  

Privacy Officer: Pearl Abyss Corp. 

Address: Simin-daero 327 beon-gil Dongan-gu, Anyang-si, Gyeonggi-do, 14055, Rep. of KOREA 

Contact Information: dpo@pearlabyss.com 

  

Contact information of personal information protection manager and representative in Europe 

VeraSafe has been appointed as PEARL ABYSS H.K. LIMITED’s representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union.  

VeraSafe can be contacted in addition to dpo@pearlabyss.com, only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form: https://www.verasafe.com/privacy-services/contact-article-27-representative 

  

Alternatively, VeraSafe can be contacted at: 

  

VeraSafe Czech Republic s.r.o 

Klimentská 46 

Prague 1, 11002 

Czech Republic 

  

  

  1. 11. Matters Concerning Overseas Transfer of Personal Information of Korean Users

In order to provide smooth and stable services, we transfer(storage) personal information overseas as below. 

  

1) Personal information items that are transferred (stored) overseas 

When signing up for the website  

- E-mail address, date of birth, mobile phone number, country information 

 

When using game services on NA, EU/RU, SA server 

- Data on the progress of the game 

- Chat history, access IP information, PC information (e.g. CPU type, RAM capacity, graphic card type, graphic card RAM, etc.)  

- Data on gameplay and interaction with other players within the service. 

- Error information, MAC information 

- Screen shots of game screen (in case of game client error) 

- Data collected through cookies and similar techniques 

- Web browser information, general location data 

- Advertising identifier number 

- MAC address, HDD serial (when using internet cafe service) 

- Information required to confirm payment 

  

Information transfer (storage) to detect and block hacking and malicious behaviors. 

- Data on the progress of the game 

- Chat history, access IP information, PC information (e.g. CPU type, RAM capacity, graphic card type, graphic card RAM, etc.)  

- Data on gameplay and interaction with other players within the service. 

  

2) Countries where personal information is transferred (stored) 

US 

- When registering for the official website 

- When using game services on NA server 

  

Germany 

- When using game services on EU/RU server 

  

Brazil 

- When using game services on SA server 

  

Ireland 

- (On all server) Information transfer (storage) to detect and block hacking and malicious behaviors.  

  

3) Purpose of transfer (storage) of personal information and who receives(stores) it 

Provision of the website environment 

- Microsoft Azure (02-531-4500, contact of Korean MS agent) 

  

Provision of game service 

- Microsoft Azure (02-531-4500, contact of Korean MS agent) 

  

Detect and block hacking and malicious behaviors 

- EasyAntiCheat OY(Kamu), www.easy.ac/contact/ 

  

4) Times and method of transfer of personal information 

Transmission through the network when registering and using the official website. 

Transmission through the network when playing game. 

  

5) Period of transfer (storage) of personal information 

Transfer (storage) for the purpose of providing game service and official website 

- Until withdrawal of membership 

 

Transfer (storage) to detect hacking and malicious behaviors. 

- When hacking or malicious behavior has not been detected: maximum 5 days 

- When hacking or malicious behavior is suspected: maximum 3 months 

- When hacking or malicious behavior is confirmed: until termination of the contract 

  

  

Users can contact the Customer Center (https://support.pearlabyss.com/Support/ at any time to request discontinuation of transferring your personal information overseas. However, if personal information is not transferred overseas as requested by the user, the service may be restricted. 

  

 

This Privacy Policy does not apply to the acts of collecting personal information on other companies’ sites linked to the services provided by the Company. Please check the Privacy Policy on the website when visiting the site.  

  

  

Addendum 

This policy shall enter into force from May 21, 2020. 

This policy shall enter into force from August 6, 2020. 

 

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