Website’s Privacy Policy

1. What information does Pearl Abyss collect?


  1. 2. Why does Pearl Abyss collect information?


  1. 3. Who does Pearl Abyss share your information with?


  1. 4. How long does Pearl Abyss retain the information?


  1. 5. How does Pearl Abyss transfer information overseas?


  1. 6. How is the information protected?


  1. 7. What are Cookies? How does Pearl Abyss use Cookies?


  1. 8. What rights and choices do I have to pertain to my personal information?


  1. 9. Children


  1. 10. How do you contact us?


Pearl Abyss (Pearl Abyss Corp., Pearl Abyss Pearl Abyss Taiwan Corp., Pearl Abyss H.K. Limited., and Pearl Abyss America, Inc. hereinafter referred to as "Pearl Abyss", "Company", “us” or “we”) provides PC, Console, Mobile, and website/other related services (hereinafter referred to as “services”). Pearl Abyss may store, proces, and share personal information in certain circumstances in order to provide you with its services. Pearl Abyss recognizes the importance of protecting your personal information, and does its utmost in protecting the personal information provided by you in order to use our services. 


This Privacy Policy is intended to inform you of how we use the personal information provided to us and how we work to protect personal information.

The Company may periodically change the Privacy Policy due to changes in government laws and guidelines or changes in our internal policies. In the event the Company revises/amends the Privacy Policy, an announcement/notification will be provided through the official website. Please refer to the official website in order to view the changes.   


This Privacy Policy applies to all services we provide.


  1. 1. What type of information does Pearl Abyss collect?

1) Information you give us


① Information provided during sign up

- Email address, name, date of birth, country, password


② Additional information provided to us

- The information you provide us during events: email address, phone number, address (the collected information may vary with each event; your agreement will be received before collecting this information)

- The information provided when requesting for customer support (information collected may vary depending on the request you make)


2) Data created while using our services


The Company collects data that is created while you use our services with or without an account.


- IP addresses information

- The information collected through Cookies and related technology

- Web browser data, general location data

- Advertising ID


Additionally, Pearl Abyss collects the following information about you from third-party companies.


- Data for advertising and analysis (e.g. Google Analytics)


 However, you can reject Google Analytics from collecting data about you.

  Block Google Analytics:

※ Weblog tools must be blocked individually for each tool.


  1. 2. Why does Pearl Abyss collect personal information?

The Company collects and uses personal information you for the following reasons

1) Process the necessary data to provide services.

The Company processes information necessary to provide services to you according to our contractual relationship. 

- To allow you to make an account and provide you services;

- To operate our services

- To provide products and services you request

- To send information about services


2) Collect data to provide more customized/appropriate services.

The Company has a legitimate interest in collecting and processing the necessary data to accomplish the following objectives in order to provide users more customized/suitable services.   


- To improve and develop the services provided by the Company

- To update and develop your profile

- To create events and promotion programs for customers

- To set up and manage the account you register

- To provide software updates

- To maintain your personal settings and deliver content

- To provide support for your feedback and inquiries

- To send messages notifying you of updates, security alerts, and other information related to services

- To send event/promotion prizes.


3) Processes data necessary to maintain safe and fair services.

The Company has a legitimate interest in collecting and processing the data necessary to accomplish the following objectives in order to maintain safe and fair services. Please see our Terms of Service for legal usage policies.


- To find bugs, errors, and solve issues

- To adhere, investigate, and restrict legal disputes, fraud, and other illegal behaviors


4) Processes data necessary for personalized advertising.

The Company has a legitimate interest in collecting and processing the data related to the use of the Company services, other websites, and email for personalized advertising. However, profitable advertising will only be sent (direct marketing information) if you have agreed to receive marketing information:


- To track your online behavior while using the Company services and other related information;

- To personalize advertising and deliver targeted marketing and promotional offers to you;

- To present suggestions and information regarding services you may like.


5) For all the above cases and purposes, we reserve the right to analyze and classify any collected data.

The Company has a legitimate interest in collecting and processing the data we need to fulfill our contracts, provide and maintain appropriate services, and organize customized advertising.


  1. 3. Who does Pearl Abyss share your personal information with?

The Company does not share information that can personally identify you to third-party companies without consent. Nevertheless, the Company shares information to third parties if it is required by law or is deemed necessary to enforce our rights, property, operations; or to protect users or third parties; or if we engage partners and service providers in order to provide our services.


1) Other members and users

- If you post on the Forums on our official website, it will be displayed for other players or the public to see.


2) Partners and third-party service providers

- The Company provides the information to its vendors, consultants, marketing partners, research firms and other service providers or business partners. In this case, the contents will be disclosed through this Privacy Policy.


The Company may send personal information to the following third-party service providers for the following purposes.




Metanet Mplatform

(Within Republic of Korea) Send notices, customer support services, processing information to delivery of prizes to customers

Republic of Korea

11Street Co.,Ltd.

(Within Republic of Korea) Delivery of gifticons

Republic of Korea

SUREM Co.,Ltd.

(Within Republic of Korea) Provide and manage the messaging system

Republic of Korea

Innova Co. SARL (Innova)

(Within Russia) Provide customer support, handle complaints and civil affairs, send notices, process inquiries


Elite Global

(Within North America, Europe) Provide customer support, handle complaints and civil affairs, send notices, process inquiries 



3) Public authorities

- The Company may share your information to third parties and public authorities to comply with the law and to curb fraud and illegal behavior.

- The Company may share your information to third parties and public authorities to protect the safety and property of the Company, employees of the Company, and you.


4) Advertising companies and social media

- The Company may share your information to advertising companies and social media (Facebook, Google, Twitter). Relevant third parties will have access to your information in accordance with the Privacy Policy to use tools that interact with social media, in-game advertising, and other operations of third-party companies. For more detail on how these third-party companies handle your information, please refer to the relevant third-party partner’s Privacy Policy.


5) Delivery companies

- The Company may share your address and contact information you provided to delivery companies to ship prizes. The information we provide the delivery Company with will only be used for delivery purposes.


  1. 4. How long does Pearl Abyss retain personal information?

The Company retains and uses the collected personal information as long as the membership is maintained. In principle, the Company will destroy the personal information without delay when the purpose of collecting and using the personal information is achieved (when requesting membership withdrawal, when the event you participated in ends, etc.).


Method for deleting personal information is as follows. 

- Information stored electronically shall be permanently deleted in a way that prevents recovery.

- Personal Information printed on paper shall be destroyed by shredder or incineration.


However, in accordance with the data-related laws of the Republic of Korea, the following information shall be retained for the period specified for each reason and shall not be used for any other purpose.

1) Information retention due to relevant laws   



- Login related records: 3 months



- Display/advertising related records: 6 months

- Contracts or application withdrawal related records: 5 years

- Payments and provision of goods related records: 5 years

- Customer complaints and disputes related records: 3 years



- All transaction related ledgers and documents as regulated by tax laws: 5 years


2) Separation and storage of personal information of inactive (long-term unused) accounts


In accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, ETC. and other relevant laws of the Republic of Korea, the Company will continuously convert accounts that have not used the service for the past one year to inactive accounts.

The Company may take steps to delete the personal information of inactive accounts or to keep them separately and securely. In this case, the Company will inform you 30 days before deleting or separately storing your personal information.


3) Reasons for information retention due to other internal Company policies 


The Company may retain personal information collected for events/promotions for up to 1 year. However, the period may vary depending on each event/promotion, and the personal information collection and usage period disclosed on each event/promotion shall take precedence.


  1. 5. How does Pearl Abyss transfer information overseas?

Your information is sent overseas as the Company provides services worldwide. Each country may have different laws pertaining to information protection. These countries outside of the EEA (European Economic Area) may not have laws that are as comprehensive as your own country of residence. The Company will comply with the relevant laws to protect your information. Please refer to “6. How does Pearl Abyss protect your information?” for details on how your information will be protected. 


You may request to discontinue the transfer of your personal information at any time by contacting Service or by emailing to However, if the personal information is not provided to foreign companies as requested, there may be restrictions on the use of the official websites and services.


In addition, when transferring your information to partners and service providers listed under “3. Who does Pearl Abyss share your information with?”, the Company transfers information in compliance with the European Commission’s Standard Contractual Clauses. Your information will be transferred with adequate protection. For more information, please feel free to contact the official website Support or


  1. 6. How does Pearl Abyss protect your information?

The Company uses the following security/physical measures and management to prevent data loss, theft, breach, alteration, and destruction of personal information. However, the Company is not liable if the data is leaked due to your negligence such as losing your device, losing your password, or mishaps outside of the Company’s control.


1) Security Measures

- The Company stores and encrypts personal information in accordance with the relevant laws and regulations. Personal information can only be changed or viewed after you’ve requested it and verified your identity. 


- Files and data transfers containing important information (including personal information) are protected by encryptions, file locks, or other such data security measures


- The Company continuously monitors your personal information to prevent it from being leaked or destroyed by hacking or computer viruses. In addition, the Company utilizes Anti-Virus programs, Firewalls, and other various security devices to protect your information.


- The Company takes the necessary steps to ensure the safety of the database system that is organized systematically to process personal information.


2) Management

The Company manages the access to personal information to a minimum. The number of personnel given access to personal information is kept to a minimum and are as follows.  


- Personnel that are directly involved with marketing, events, customer support, and delivery (including personnel in partner companies and service providers)

- Personnel that are in charge of personal information including our Data Protection Officer

- Personnel that must have access to the information for other work-related tasks


The Company ensures regular training for personnel involved and entrusted with personal information security. 

The Company manages personal information-related tasks with the Privacy Policy established by the department in charge of protecting personal information. In addition, the Company strives to ensure internal rules are enforced and rectify issues as soon as they are discovered.


3) Physical Security


The Company has a separate location where personal information is physically stored. Entry and operation of this location is strictly monitored with an established entry protocol.

Documents with personal information and other forms of information storage are installed by locking devices in safe locations.


  1. 7. What are Cookies? How does Pearl Abyss use Cookies?

The Company uses ‘cookies’ to store and retrieve your information. Cookies are a small text file sent to your browser by the server used to run the website and are stored in your computer hard disk. The Company uses cookies for the following purposes. 

1) Purposes for using Cookies  

Analysis of members and non-members accessing the website and duration; to understand and track user preferences and interests; provide other personalized services by tracking the number of times the website has been accessed and other information.


The Company and third-party analysis service providers use tracking technologies such as cookies, beacons, tags, or scripts. These technologies are generally used by the Company to collect statistics about the websites to analyze tendencies, manage the website, and to understand how our website is used. The Company may receive collected data as a whole from analysis service providers that use these technologies.


2) How to block Cookies from being saved


You have the right to choose whether or not to install cookies. This can be done by going to the web browser’s option settings to allow all cookies, ask for permission each time cookies get saved, or to reject all cookies from being saved. However, blocking cookies may result in difficulties when receiving certain services.


① How to prevent cookies from being installed. 

- Internet Explorer: [Tools] → [Internet Options] → [Personal Information] → [Advanced]

- Chrome: Go to [⋮] at the top of the browser → [Settings] → [Advanced] → [Privacy and security] → [Site Settings] to change your settings.

※ Other browsers may have a different method to change cookie settings. 


② How to block targeted advertising


Block or select personalized advertising through the tracking settings for advertising.

- Android: Click on privacy settings then select to block certain ads.

- iOS: Click on privacy setting then select limit ad tracking.


 3) The Company also works with many other analytics and ad publishing partners on mobile apps and websites. The Privacy Policy used by each of the partners are listed below.


- Facebook:

- Google:

- Twitter:


  1. 8. What rights and choices do I have pertaining to my personal information?

You can exercise the following rights pertaining to your personal information at any time.


- Withdrawal of consent for processing, request correction or erasure of personal information that were collected, handled, shared, and others.

- Request to see third-party companies in charge of handling personal information other than the Company, the history of third-party companies in charge of handling the information and information shared with them, the current status of agreements to the personal information collection and others.

- Request correction of erroneous collected personal information.


You can exercise the aforementioned rights at any time through Support on our official website or by email to


 8.1 European Economic Area (EEA) Residents: Your EEA Privacy Rights


Users accessing the services from the European Economic Area have the following additional rights relating to personal information, but their effectiveness and procedures may be determined in accordance with the laws and regulations of individual countries.


1) The right to request the Company to send personal information to another Company.

2) The right to contact the supervisory authority


You can exercise the aforementioned rights at any time through Support on our official website or by email to


8.2 California Residents: Your California Privacy Rights


Under the California Consumer Privacy Act (CCPA), you have the right to request the following information from the Company if you are a resident of California.


1) A description of the categories of personal information disclosed to any third-party to whom the Company may have disclosed your personal information for that third-party's direct marketing purposes within the previous calendar year.

2) Information that identifies any such third-party(ies)


The Company does not purposely share or sell your personal information to unaffiliated third parties for direct marketing purposes without your consent.


If you have any additional questions or concerns, please contact us through Support on our official website or by email to


  1. 9. Children

The Company does not purposely collect or request any personally identifiable information from children under the legal age of each country (hereinafter referred to as “child” or “children”) or send targeted advertisements and suggest offers. 

The Company restricts children from using our services. If personal information has been collected from a child, the data shall be deleted as soon as possible.


  1. 10. How do you contact us?

If you have any questions about personal information protection or have issues related to personal information, please send an inquiry through Support on our official website.


Additionally, you can send all complaints related to privacy to our Data Protection Officer and the department for handling personal information issues/inquiries directly through the contact information provided below. The Company will answer your inquiries as soon as possible and as thoroughly as possible.

Data Protection Officer

Department for Handling Personal Information Issues/Inquiries

Name: Jin-Young Heo

Title: CPO

Phone Number: 1661-8572


Department: Operations Center

Phone Number: 1661-8572


If you live in the Republic of Korea, you can contact the following institutions if you wish to report and receive further consultation on privacy infringement.


- Infringement of Personal Information Report Center ( / Without area code: 118)

- Supreme Prosecutors’ Office Cybercrime Investigation Division ( / 02-3480-3573)

- Korean National Police Agency Cyber Bureau ( / Without area code: 182)

- Personal Information Dispute Mediation Committee ( / Without area code: 1833-6972)


10.1 Contact Information for Privacy Officers and Representatives in Europe

If you live in Europe, you can also contact us using the contact information listed below.


In-charge of Personal Information Protection: Pearl Abyss Corp.

Address: Simin-daero 327 beon-gil Dongan-gu, Anyang-si, Gyeonggi-do,14055, Rep. of KOREA



Personal Information Protection Officer in Europe and Contact Information:

VeraSafe has been appointed as PEARL ABYSS H.K. LIMITED's representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. 

VeraSafe can be contacted in addition to, only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form:


Alternatively, VeraSafe can be contacted at:


VeraSafe Czech Republic s.r.o

Klimentská 46

Prague 1, 11002

Czech Republic


This Privacy Policy will be effective as of February 11th, 2020.