Announcements

Notices [Notice] Changes to the Customer Support Ticket Platform
ShadowArena 2020-11-05 12:00 (UTC+9)

 

Thanks to your valuable feedback, we’ve made changes to our Customer Support’s ticket submission platform during the November 5, 2020 (Thurs) maintenance.  

 
Please refer below for more details.   

 


 

■ Changes to the Customer Support Ticket Platform  

 

Previously, when you submitted a ticket, you could only receive one reply and needed to re-submit a ticket by clicking the “Submit a Ticket” button and re-filling out all the necessary information for any additional questions or concerns, which could be quite inconvenient.  

  

However, after the November 5 maintenance, the changed platform was improved to be more convenient by allowing you to continue to submit further inquiries when you have additional questions or concerns with the “Start an inquiry thread” button on your tickets page.   

 

  

Additionally, this feature allows you to view the entire history of your inquiries and answers in a dialogue box form.  

 

Category 

Before Change 

After Change 

Submitting additional inquires 

Must submit a new ticket 

Simplified process of additional inquires with “Start an inquiry thread” 

Checking inquiry content 

Must check the history of each separate ticket 

Can check the entire history in one ticket 

 

However, if you want to submit a new ticket for a different question/concern, you will need to use the existing “Submit a Ticket” button to be able to receive an accurate reply as quickly as possible.  

 

Once again, we want to thank you for your valuable feedback regarding Shadow Arena’s Customer Support, and we will work to continue improving our system. Thank you. 

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