Announcements

Notices [Notice] Privacy Policy Amendments
ShadowArena 2021-04-29 05:42 (UTC+0)

 

 

Greetings, this is Shadow Arena.

 

As always, we want to thank you for your amazing support and love for Shadow Arena.

We would like to announce that amendments made to the Privacy Policy in order to manage your personal information safely.

 

Please refer below for more details regarding these amendments and avoid any inconveniences to your usages of our services.

 


 

■ Privacy Policy Amendments

 

- Applied Policy: Privacy Policy

- Applied Date (Effective from): April 29, 2021 (Thu)

- Amendment Details

 

Article

Before

After

1. What type of information does Pearl Abyss collect?

② Information provided during Pearl Abyss account creation using a Steam account.

- Email address, name, region, date of birth

② Information provided during Pearl Abyss account creation using a Steam account.
- Member identification number, Email address, name, region, date of birth

4. How long does Pearl Abyss retain the information and how is it deleted?

3) Reasons for retaining personal information under the company’s internal guidelines

The company may retain personal information collected through events or promotions for a maximum of 1 year. The duration may differ depending on each event or promotion, and the period of collecting and utilizing data guided in each event or promotion will be employed first.

 

In principle, the company instantly eliminates users’ personal information once the purpose of collecting and utilizing relevant information is fulfilled or the duration for preserving and utilizing relevant data is expired. The procedure and operation of deleting personal information are as follows:

 

1) Deletion Procedure

User’s personal information will be instantly erased once the purpose of collecting and utilizing relevant information is fulfilled (15 days after the grace period for membership withdrawal). However, it is held for a certain period, under the reasons for information protection stipulated by the laws (refer to “4. How long does Pearl Abyss retain the information?”).

 

2) Deletion Method

Personal information printed out on paper (printed material, papers, etc.) is shredded or incinerated, and information saved in the form of an electronic format is permanently deleted with an unreturnable method.

3) Reasons for retaining personal information under the company’s internal guidelines

The company may retain personal information collected through events or promotions for a maximum of 1 year. The duration may differ depending on each event or promotion, and the period of collecting and utilizing data guided in each event or promotion will be employed first.

Additionally, the Company has legitimate interest to store the following information to restrict Steam account holders from acquiring certain items multiple times by deleting and re-registering their accounts. (We cannot determine the identity of Users using this information.)
- Steam member identification number, DLC item delivery information


In principle, the company instantly eliminates users’ personal information once the purpose of collecting and utilizing relevant information is fulfilled or the duration for preserving and utilizing relevant data is expired. The procedure and operation of deleting personal information are as follows:

① Deletion Procedure
User’s personal information will be instantly erased once the purpose of collecting and utilizing relevant information is fulfilled (15 days after the grace period for membership withdrawal). However, it is held for a certain period, under the reasons for information protection stipulated by the laws (refer to “4. How long does Pearl Abyss retain the information?”).

② Deletion Method
Personal information printed out on paper (printed material, papers, etc.) is shredded or incinerated, and information saved in the form of an electronic format is permanently deleted with an unreturnable method.

11. Overseas Transfer of Personal Information (for Korean users)

1) Personal Information that is Transferred (Stored) Abroad:

① When signing up for the official website

- Email address, date of birth, mobile phone number, region

 

② When using game services on NA, EU/RU server

- Game progress data

- Chat records, IP address, PC information (e.g.: CPU, RAM, graphic card, vRAM, etc.)

- Gameplay data, interactions with other players while using Services, and all data related to the use of our Services

- Error information, MAC address

- Game screenshot (for game client errors)

- The information collected through Cookies and related technology

- Web browser information, Location information

- Advertising ID

- MAC address, HDD serial (when using PC Café service)

- Data required to verify payment

1) Personal Information that is Transferred (Stored) Abroad:

① When using the official website services (membership sign-up, payment service, Customer Support, and other services)

- Member Information (Name, date of birth, email address, phone number, region, CI), legal representative’s information

- Payment information

- Customer Support inquiry information

② When using game services on NA, EU/RU server

- Game progress data

- Chat records, IP address, PC information (e.g.: CPU, RAM, graphic card, vRAM, etc.)

- Gameplay data, interactions with other players while using Services, and all data related to the use of our Services

2) Countries personal information is transferred or stored

 

① United States of America

- When signing up to the official website

- When using game services on the NA server

② Germany

- When using game services on EU/RU server

2) Countries where the information is being transferred to and stored

① United States of America

- When using the official website services (membership sign-up, payment service, Customer Support, and other services)
- When using game services on the NA server

Netherlands

- When using game services on EU/RU server

3) Purpose of transferring or storing personal information and the company storing or receiving the transferred data

 

② To provide games services

: Microsoft Azure (02-531-4500, contact number of domestic agent, MS Korea)

3) Purpose of transferring or storing personal information and the company storing or receiving the transferred data

 

② To provide games services

- NA server : Microsoft Azure (02-531-4500, contact number of domestic agent, MS Korea)

- EU/RU serverEquinix (+1 833-544-2200) 

※ Please send all inquiries regarding revisions to the Privacy Policy to [Customer Support]. (Modified)

 


 

Thank you.

 

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