Announcements

Notices [Notice] Changes to the Privacy Policy
ShadowArena 2021-09-17 09:58 (UTC+0)

 

 

Thank you for your continued love and support of Shadow Arena. 

 

In order to safely manage our Players’ valuable personal information, we are making amendments to the Shadow Arena Privacy Policy. 

 

Please refer below for the exact details. 

 


 

■ Privacy Policy Amendments 

 

Amended Policy: Privacy Policy 

Applied Date (Effective from)October 18, 2021 (Mon) October 20, 2021 (Wed) 

Primary Changes 

- “Article 1 Sub-paragraph ①” - Unify and add details for signing up with an SNS (social media) account. 

- “Article 1 Sub-paragraph ③-⑥” - Remove original ③/④ sub-paragraphs and adjust sub-paragraph numbers accordingly

- “Article 2 Sub-paragraph 2” - Improved the text to ensure more clarity regarding its meaning

- Fixed various typos

- Improved the grammar of certain sentences

Article Before After
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Pearl Abyss stores, processes, and shares personal information in certain circumstances in order to provide you with Services.

Pearl Abyss stores, processes, and shares personal information in certain circumstances in order to provide you with these services.

Therefore, users are recommended to look into the official website and keep track of any changes made to the policy.

Therefore, users are recommended to look to the official website for any changes made to the policy.

1. What type of information does Pearl Abyss collect? 1. What information does Pearl Abyss collect? 

1. What type of information does Pearl Abyss collect?

The company collects the following personal information when you sign up to our official website, use provided services (including mobile services), edit personal information, or submit inquiries via phone call, fax, or Support, and when partners provide and collect your information using a data collecting tool.

The company collects the following personal information when you sign up on our official website, use provided services (including mobile services), edit personal information, or submit inquiries via phone call, fax, or through customer support, as well as when partners provide and collect your information using a data collection tool.

1) Information provided by you

① Information provided during Pearl Abyss account creation.

- Email address(account name), password, name, region, date of birth

 

② Information provided during Pearl Abyss account creation using a Steam account.

- Member identification number, Email address, name, region, date of birth

 

③ Information provided during Pearl Abyss account creation using a social media account.

- Member identification number, name, region, date of birth

 

④ Additional information provided when changing a social media account to a Pearl Abyss account.

- Email address(account name), password

※ The company does not collect or request personal information from users regarded as minors in respective countries (ex. 15 or under in Korea, 13 or under in the US/Canada, 13-16 or under in Europe, and 18 or under in Brazil) on purpose.

 

⑤ The following information is collected when a Korean user verifies his/her identity.

- Name, date of birth, connecting information (CI).

 

⑥ In the event a Korean user between the age of 15 and 19 uses the game and/or paid content service, the following information of the legal representative may be collected.

- Name, date of birth, connecting information (CI), email address of the legal representative.

※ The CI of the legal representative will not be stored in the DB and will only be used for verification purposes and be deleted afterwards.

 

⑦ The following information of legal representatives of users registered on the official website between the ages of 13 and 18 may be collected for residents of England, the British Indian Ocean Territory, and the British Virgin Islands in order to utilize game and payment services.

- Email address, Name, Date of Birth

 

⑧ Following additional services collect respective personal information.

1) Information provided by you

① Information provided during Pearl Abyss account creation.

- Email address (account name), password, name, region, and date of birth

* Signing up with an SNS account will collect additional user identification information.

 

② Information provided during Pearl Abyss account creation using a Steam account.

- Member identification number, Email address, name, region, and date of birth

* The Company intentionally does not collect or request personal information from users regarded as minors in their respective countries (e.g. 15 or under in Korea, 13 or under in the US/Canada, 13-16 or under in Europe, and 18 or under in Brazil).

 

The following information is collected when a Korean user verifies his/her identity.

- Name, date of birth, connecting information (CI).

 

In the event a Korean user between the age of 15 and 19 uses the game and/or paid content service, the following information of the legal representative may be collected.

- Name, date of birth, connecting information (CI), email address of the legal representative.

* The CI of the legal representative will not be stored in the database and will only be used for verification purposes and be deleted afterwards.

 

The following information of legal representatives of users registered on the official website between the ages of 13 and 18 may be collected for residents of England, the British Indian Ocean Territory, and the British Virgin Islands in order to utilize game and payment services.

- Email address, name, and date of birth

 

The following additional services collect respective personal information.

Collected personal informaiton

Collected personal information

※ When in need of additional data, we will ask for your consent after notifying you on the type of data to be collected, the purpose, and the storing period.

* When in need of additional data, we will ask for your consent after notifying you on the type of data to be collected, the purpose, and the storing period.

The company collects data that is created while you use our Services with or without an account.

- Game progress data

- Chat records, IP address, PC information (e.g.: CPU, RAM, graphic card, vRAM, etc.)

- Gameplay data, interactions with other players while using Services, and all data related to the use of our Services

The company collects the following data that is created while you use our services with or without an account.

- Game progress data

- Chat records, IP address, PC information (e.g.: CPU, RAM, graphic card, vRAM, etc.)

- Gameplay data, interactions with other players while using our services, and all data related to the use of our Services

2. Why does Pearl Abyss collect information?

- To allow you to make an account and provide you Services;

- To operate our Services;

- To provide products and Services you request;

- To allow you to make an account and allow us to provide you services;

- To access our services;

- To provide products and services requested by you;

The company collects the following information for legitimate interest as the information is used:

- To improve and develop the Services provided by the company;

- To improve and develop optimization of Services and game experience;

The company collects the following information out of legitimate interest as the information is used:

- To improve and develop the services provided by the company;

- To improve and develop optimization of services and overall game experience

- To adhere, investigate, and restrict legal disputes, fraud, and other illegal behaviors

- To comply with relevant laws and to investigate and deter disputes, fraud, and other illegal activities.

5) For all the aforementioned cases and purposes, the company may analyze and assort the entire collected data.

The company may have legitimate interest when collecting and processing data necessary to meet contracts, provide and retain appropriate services, and set up behavioral advertisements. However, any personal data users have not agreed to provide will not be used.

5) For all the aforementioned cases and purposes, the Company may analyze and classify the entirety of the collected data.

The Company may have legitimate interest when collecting and processing data necessary to meet contracts, provide and retain appropriate services, and set up targeted advertisements. However, any personal data users have not agreed to provide will not be used.

3. Who does Pearl Abyss share your information with?

- Before collecting or providing information, the user shall be notified of to whom the information will be provided to, which information will be provided, and reason for providing the information.

- Before collecting or providing information, the user shall be notified of to whom the information will be provided, which information will be provided, and the reason for providing the information.

- The company may provide the information to its vendors, consultants, marketing partners, research firms and other service providers or business partners. The information will be provided according to the clauses of this privacy policy.

- The Company may provide user information to its vendors, consultants, marketing partners, research firms and other service providers or business partners. The information will be provided according to the clauses of this privacy policy.

(within Republic of Korea region)

(within the Republic of Korea

- The company may share your information to third parties and public authorities to comply with the law and to curb fraud and illegal behavior.

- The company may share your information to third parties and public authorities by the due process of law to protect the safety and property of the company, employees of the company, and you.

- The company may provide user data upon request from an investigative body under the right procedure and process specified in the regulation or statute law.

- The Company may share your information with third parties and public authorities to comply with the law and to curb fraud and illegal behavior.

- The Company may share your information with third parties and public authorities by the due process of law to protect the safety and property of the company, employees of the company, and you.

- The Company may provide user data upon request from an investigative body according to the appropriate procedure and process specified in the regulation or statute law.

- The company shares your information to advertising companies and social media (Facebook, Google, Twitter).

- The company shares your information with advertising companies and social media (Facebook, Google, Twitter).

4. How long does Pearl Abyss retain the information and how is it deleted?

The company maintains and uses the collected information for the duration of users’ membership with a given consent.

The Company maintains and uses the collected information for the duration of users’ membership with their given consent.

In accordance with the Personal Information Protection Act and corresponding enforcement decree in the Republic of Korea, accounts that have not logged into the official website for 12 consecutive months will be converted to an inactive account.

In accordance with the Personal Information Protection Act and corresponding enforcement decree in the Republic of Korea, accounts that have not logged into the official website for 12 consecutive months will be converted to inactive accounts.

Additionally, the Company has legitimate interest to store the following information to restrict Steam account holders from acquiring certain items multiple times by deleting and re-registering their accounts.

Additionally, the Company has legitimate interest in storing the following information to restrict Steam account holders from acquiring certain items multiple times by deleting and re-registering their accounts.

User’s personal information will be instantly erased once the purpose of collecting and utilizing relevant information is fulfilled (15 days after the grace period for membership withdrawal). However, it is held for a certain period, under the reasons for information protection stipulated by the laws (refer to “4. How long does Pearl Abyss retain the information?”).

Users’ personal information will be instantly erased once the purpose of collecting and utilizing relevant information is fulfilled (15 days after the grace period for membership withdrawal). However, it is held for a certain period for the purpose of information protection as stipulated by the law (refer to “4. How long does Pearl Abyss retain the information?”).

Personal information printed out on paper (printed material, papers, etc.) is shredded or incinerated, and information saved in the form of an electronic format is permanently deleted with an unreturnable method.

Personal information printed out on paper (printed material, papers, etc.) is shredded or incinerated, and information saved in the form of an electronic format is permanently deleted in such a way that it cannot be recovered.

5. How does Pearl Abyss transfer information overseas?

However, if some information is not provided to an overseas partner under your quest, you may experience partial limitation when using our official website or game services.

However, if some information is not provided to an overseas partner per your request, you may experience some limitations when using our official website or game services.

6. How is your information protected?

6. How is the information protected?

6. How is your information protected?

- The company encrypts the information specified both within and additional relevant laws and regulations, when it gets stored.

- Files and data transfers containing important information (including your personal information) are protected by encryptions, file locks, or such protection methods

- The company has backup systems to prevent your information from getting leaked or destructed. The company utilizes Anti-Virus programs, Firewalls, and other various security devices to protect your information.

- The company is taking security steps necessary for our systematically organized database system for processing personal information.

- The Company encrypts the information specified within, as well as additional relevant laws and regulations, when it gets stored.

- Files and data transfers containing important information (including your personal information) are protected by encryptions, file locks, or other such protection methods.

- The Company has backup systems to prevent your information from getting leaked or destroyed. The company utilizes anti-virus programs, firewalls, and other various security devices to protect your information.

- The Company is taking the necessary security measures for its systematically organized database system to process personal information.

- The company control access right to your information to a minimum.

- The Company keeps access rights to your information to a minimum.

7. What information is automatically collected (e.g. cookies)?

7. What information is automatically collected (ex. Cookies)?

The company uses ‘Cookies’. Cookies are small text files sent by the company’s official website that is stored in your hard drive. Cookies are used for the following purposes:

7. What information is automatically collected (e.g. cookies)?

The Company uses ‘cookies’. Cookies are small text files sent by the company’s official website that are stored in your hard drive. The following information pertains to the use of cookies, etc.

Analysis of subscribers and non-subscribers accessing our official website and duration, to understand and track user preferences and interests, provide other personalized Services by tracking the number of times the website has been accessed and other information.

Analysis of subscribers and non-subscribers accessing our official website and duration, to understand and track user preferences and interests, provide other personalized services by tracking the number of times the website has been accessed, as well as other information.

※ Other web browsers adhere to the respective settings.

 

The company may use various external weblog analyzing tools such as Google Analytics, and is allowing advertisers providing targeted advertisement online to collect behavioral data.

* Other web browsers adhere to their respective settings.

 

The Company may use various external weblog analyzing tools such as Google Analytics and allow advertisers to provide targeted advertisement online and collect behavioral data.

9. Is there an age restriction for the use of Pearl Abyss’ services?

9. Is there an age restriction for the use of service?

9. Is there an age restriction for the use of Pearl Abyss’ services?

- The company does not collect or request personal information from users regarded as minors in respective countries (ex. 15 or under in Korea, 13 or under in the US/Canada, 13-16 or under in Europe, and 18 or under in Brazil) on purpose.

- The Company intentionally does not collect or request personal information from users regarded as minors in respective countries (ex. 15 or under in Korea, 13 or under in the US/Canada, 13-16 or under in Europe, and 18 or under in Brazil).

- If you are an underage user, please do not send any of your personal information to the company including your name, address, contact number, or email address. If you suppose the company is keeping data collected from such a user, please contact us immediately.

- If you are an underage user, please do not send any of your personal information to the Company including your name, address, contact number, or email address. If you believe the Company is keeping data collected from such a user, please contact us immediately.

11. Overseas Transfer of Personal Information (for Korean users)

The following applies to Shadow Arena Service.

The following applies to the Shadow Arena service.

- Member Information (Name, date of birth, email address, phone number, region, CI), legal representative’s information

- Member Information (Name, date of birth, email address, phone number, region, and CI), legal representative’s information

Users can always contact Support (https://support.pearlabyss.com/Support/) on the official website and ask for the termination of his or her personal information’s transfer to another country.

Users can always contact Support (https://support.pearlabyss.com/Support/) on the official website and ask for the termination of the transference of his or her personal information to another country.

 

Privacy Policy Before Changes Privacy Policy After Changes
[View Privacy Policy] [View Privacy Policy]

If you do not reject the amended Shadow Arena Privacy Policy by the effective date of October 18, 2021 (Mon)October 20, 2021 (Wed), you will be deemed as consenting to all changes. 

* If you do not agree to the changes made to the Shadow Arena Privacy Policy, you may apply for 'account deletion' or demur through  [Customer Support]. 

Please note that deleting your account means all your game data, including characters, items, etc., will be erased and any deleted game data cannot be restored.

* Please contact us via [Customer Support] if you have any questions or concerns about the changes to the Pearl Abyss Privacy Policy.

 


 

Thank you.