Website’s Terms of Service

This agreement from Pearl Abyss (Pearl Abyss Corp., Pearl Abyss Taiwan Corp., Pearl Abyss HK Limited., and Pearl Abyss America, includes Inc., hereinafter "Pearl Abyss" or the "Company") outlines the service it provides and sets forth the basic requirements for Subscribers (called "Subscriber") of the Pearl Abyss website. By clicking the “Accept” button, you will be deemed to have read and agreed to the terms and conditions outlined in this agreement. In addition, since the Terms of Service may be subject to change or amendment, please read these terms regularly.

Information provided by Company

The company shows the following items in the initial screen of the website for its Subscribers to see. However, the Privacy Policy and Terms of Service must be viewed from a different page.
1. Company name and representative of the company
2. Production service accreditation number
3. The office mailing address (including the address of the place where the Subscribers of the complaint can be processed)
4. Telephone number, fax number, and email address
5. Business Registration Number, Communication Vendor Registration Number
6. Privacy Policy
7. Terms of Service
8. Information deemed necessary from the company


Right to Revise Terms

Pearl Abyss holds the right to amends or revises the Terms of Service, accounts and operation policy if deemed necessary.
In the event the company amends or revises the agreement, it must specify the date of revision and reasons of revision. A notice regarding the amendment must be made 7 days prior to the actual implementation of the amendment. Subscribers that view the page will be directed to the previous revision until the new revision is applied. However, in the event that there is a large change, the company must notify its Subscribers 30 days in advance and send an electronic mail to its Subscribers outlining the reasons for amendment and and implementation date.
If the company has amended the terms of service, the company must check whether its Subscribers have received and agreed to the revised Terms of Service. If a Subscriber abstains from neither accepting or rejecting the amended Terms of Service until the effective date, the company will acknowledge that the Subscriber agreed to the amended Terms of Service.
If a Subscriber does not agree to the amended Terms of Service, the company or Subscriber may terminate the service agreement.


Regulations Outside of Terms and Conditions

Concerning matters not specified in this Agreement or any interpretation of these Terms, the related statutes shall be in accordance with the "E-Commerce Act," "Act on Regulation of Terms," "Act on Promotion of Game Industry," "Act on Promotion of Information and Communications Network Utilization and Information Protection," and "Act on the Promotion of Content Industry."

Operating Policy
In order to apply the terms and conditions, and to protect the rights and interests of users and maintain order in the world of the game, the company can set specific scope of the terms and conditions as a game service operation policy (hereinafter referred to as the "Operating Policy").


Applications and Methods for Use

The person who intends to use the website service provided by the company shall submit an application for use by submitting the application form provided on the website and agreeing to the terms and conditions.

The Subscriber shall provide all the information required by the company when applying for the service.

The Subscribers shall enter their real name and actual information when filling out the application form. In the event that the Subscriber falsely records his real name or identification information or steals another person's name, the Subscriber shall not claim the Subscriber's rights under this Agreement, and the company may cancel or terminate the service contract.


Use of the Official Website Service

Text, document, picture, voice, video, or any combination of these are called postings. The website service is available only to Subscribers who have completed Subscribership by agreeing to these terms and conditions.

The website service provided to the Subscribers allows them to create and share postings containing information, ideas, and opinions that correspond to various topics.


Posting Regulation

The Subscriber is responsible for any action that may arise from posting. If a Subscriber is found on the basis of infringement on intellectual property, it may fall under civil or criminal law. If there are financial coverage involved, the user may be eligible to share that burden.

The company values postings from Subscribers and does its best to prevent deletion, damage, or edit to the postings. However, the company may delete, move or reject a request to register for the following posts without prior notice. In addition, the company may take appropriate measures against the Subscriber responsible for such posting in accordance to Operating Policy.

  1. 1. Intentionally slander other Subscribers or third parties
  2. 2. If a Subscriber makes lewd or profane postings or websites.
  3. 3. If a Subscriber makes a posting that damages or infringes intellectual property rights of the company, other Subscribers or third parties.
  4. 4. The contents are not in accordance with the posting principles prescribed by the company or the nature of the bulletin board;
  5. 5. The contents are related to the sale of Subscriber account, game items, virtual assets, etc., which are prohibited by the company policy
  6. 6. The posting promotes piracy or hacking
  7. 7. The posting, from an objective perspective, is linked to a crime
  8. 8. The posting is for advertising purposes for profit
  9. 9. The posting interferes with the normal operation of the company or game services
  10. 10. The posting distributes or is linked to the contents that violate public order and morals
  11. 11. The posting is in violation of other relevant laws and regulations

Anyone whose legal interests are infringed upon because of the posting may request the suspension or deletion of the posting according to the relevant laws and procedures established by the customer support. The company shall take necessary measures in accordance with relevant laws and regulations.
In the event of an account restriction, the company will send an e-mail with the cause and reason for restriction to the restricted Subscriber. To file an appeal, please go to the Shadow Arena website and contact Support.


Trademark and Intellectual Property Right

The company owns all contents within the game and other intellectual property rights. This includes text, data, graphics, logos, button icons, images, audio clips, video clips and links, but not limited to all website materials are used in accordance with the ownership, control, license or permission from the company copyrights, trademarks and others, which are protected by intellectual property rights.

The content serviced on the website is for personal and non-commercial use. A Subscriber must receive confirmation from the company in order to copy, re-create, re-post, edit, upload, post, transfer or distribute any other content including for e-mail means.
A Subscriber may only use, download or save the content serviced on the website for only personal or non-commercial use.


Subscriber Account and Password

The company grants an account to its Subscribers with a combination of letters, numbers or special characters selected by the Subscriber for the Subscriber’s convenience, such as to protect the Subscriber’s  information and to instruct the use of the game services.
Based on the account information, the company manages Subscribers including providing all available services.

Subscribers must exercise due diligence in managing their own account information. Subscribers are liable for any damages incurred for the Subscriber’s failure to manage his or her account information.

Subscribers are responsible for managing their password. A Subscriber is free to change his or her password for security reasons or concerns. However, if requested by the company, the Subscriber must authenticate himself/herself or submit the identification document requested from the company.

Subscribers are encouraged and reminded to change their password on a regular basis.

The company may require subscribers to change their password for security purposes, such as to protect account information or for urgent matters. Subscribers must change the password at the first access after company’s request.    

Subscribers must notify the company of any changes in the account information submitted to the company by online revision or e-mail, etc. The company shall not be liable for any disadvantage caused by incorrect information of which the company was not informed.
Subscribers may not be required changes to the approved accounts during the game services use period. However, Subscribers must take necessary action if asked by the company to change the account detail for the following reasons:

  1. 1. A situation where an change in account detail is required in order for the company to more services efficiently to its Subscriber.
  2. 2. A situation where company’s game service and operations are integrated.
  3. 3. A situation where the account details need to be changed in accordance with relevant laws or corporate policies

When asked to provide information to the Company in accordance with the Terms of Service, the Subscriber shall not provide any fraudulent information.


Protection and Management of Personal Information

The company is committed to protecting your personal information to the standard set by “Act on Promotion of Information and Communications Network Utilization and Information Protection, ETC.”, “Personal Information Protection Act” and other relevant laws. Regarding the protection and use of Subscribers’ personal information, the relevant laws and the Privacy Policy of the company shall apply.

However, the company is not be liable for the leak of any information, including the Subscribers’ account information, if it was caused by the Subscribers’ negligence.


Termination of the Use Agreement

You can terminate your Use Agreement at any time. Subscribers can withdraw from the subscription at any time by terminating the contract for using the Pearl Abyss Service. The Use Agreement will be terminated immediately at this time.

In this case, Pearl Abyss will process this without delay as required by relevant laws and regulations.

Upon termination of the Pearl Abyss Use Agreement, the Subscriber's personal information will be deleted except when Pearl Abyss may retain the Subscriber's information in accordance with applicable laws and personal information processing policies.

However, if an individual whose legal interests have been infringed by posts may request the posting to be suspended or deleted according to the relevant laws and procedures established by the customer support, and the company shall take necessary measures in accordance with the relevant laws and regulations.


Termination and Deactivation of Subscribership 

Although the company does its best to provide the service in a stable manner, it is necessary to discontinue all or part of the website service if there are substantial operational reasons such as maintenance inspection, replacement or failure of information and communication facilities, such as computers and servers, and communication disruptions.

On the other hand, Pearl Abyss can modify, change or terminate all or part of its service if there is a significant need to operate or improve its homepage service. No separate compensation will be made if any or all of the free services are modified, changed, or terminated.
In addition, if it is predictable, It will be notified in advance via the official website. If it is unpredictable or outside the company's control, the website service can be terminated immediately without prior notice.



If the company causes loss to Subscribers intentionally or through gross negligence, the company shall be liable for their damages.
If Subscriber causes loss to the company by violating the Terms of Service, the Subscriber shall pay the damages to the company. 


Notice to Subscribers

The company may notify a Subscriber via e-mail designated by the Subscriber, unless otherwise stipulated in the Terms of Service.
To the extent permitted by law, the company may notify a Subscriber by posting a notice on the company's initial page of the Game Service or each individual game site or by displaying a pop-up message for at least seven (7) days.


Governing Law and Jurisdiction

The Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Korea. A lawsuit against a dispute between the company and the Subscriber shall be made by the competent court in accordance with the law of compliance.


Handling of Complaints and Disputes

The company guides the website service on how to present the Subscribers' opinions or complaints in consideration of the convenience of the Subscribers. The company operates a dedicated staff to handle the opinions or complaints of such Subscribers.

If the opinions or complaints raised by the Subscribers are objectively recognized as legitimate, the company shall promptly deal with them within a reasonable period. However, in the event of prolonged processing, the Subscribers are to be notified of the reasons and schedule required for a long period of time in the game service or are to be notified in accordance with [Trial Rights and Compliance Law].

In the event of a dispute between the company and its Subscribers that is handled by a third party arbitration body, the company may faithfully demonstrate to the Subscribers the measures taken, including restriction of use, and follow the adjustment of the third party arbitration body.



This Agreement is in effect as of January 2, 2020.



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